Terms and Conditions aaa training co. ltd.
By booking on any one of our training courses you agree to accept and abide by our terms and conditions. 

Cancellations & Refund Policy
Our standard 15 day cancellation policy applies to all course bookings.

Standard 15 day cancellation policy in a nutshell
AAA Training operate a strict 15 day cancellation policy for all course bookings. Demand for our courses is high and when a booking is made, other customers are turned away on the strength of that booking. 

Changes to Bookings – more than 15 days from the start of your course
Outside of 15 days from the start of your course date we are very flexible.  You may contact us at any time to request a change of course date, change of name of attendee or even choose to change your course type.  We will be pleased to change your booking, subject to availability and there is no charge for this.

If you know that you are not going to be able to make a date but want to keep your options open, you can opt for a course credit note whereby you can make a choice at a later date.

If you decide to cancel your booking altogether then our standard cancellation fee of £15 will apply.

You may also request a refund of any monies paid, up to 15 days of the start of the course you have booked.  Please note our administration and handling charge of £15 for processing customer refunds.

Changes to Bookings – less than 15 days from the start of your course
Most bookings for courses run by AAA Training are booked many months in advance.  It is therefore hard for us to re-sell any places within 15 days of the start of a course date.  Any cancellations received within this time can result in lost revenue and may even affect our ability to deliver the course.

If you decide you want to change your course date within 15 days of the start of your course date, you must ensure that you notify us in writing and we will re-list your course place for sale. 

If we are able to resell your place – you are free to change your course dates, course type or request a refund (subject to the cancellation fee).

However, if we are unable to resell your place you will forfeit any course fees associated with your booking and you will lose the full cost of your booking.   So the more notice you can give us, the more chance we have of re-selling your place.

Late bookings
A ‘late booking’ is a booking that is made less than 15 days before the due start date of a course. If you place a booking within this time frame, you do so on the understanding that should you wish to cancel the booking, or you do not attend the course for whatever reason you will still be liable for the full cost of your booking and payment of the cancellation fee.

Cancellation fee
AAA Training have a cancellation fee because for every booking we take we incur costs.  Our costs include the administrative work undertaken to process a booking, the materials sent out from the office, as well as the fees we have to pay for the bank to process a cheque, an online payment or a credit/debit card payment. Our standard cancellation fee is £15.

Payment
All payments for training course bookings should be received by us in full fifteen clear days before the course start date.  We do not take provisional bookings.   Payment can be made by debit card, credit card, BACS, bank transfer or cheque but the onus is on you to ensure that we receive payment in good time to avoid any delay to your receipt of joining instructions for your chosen course.

Cancellations by AAA Training
AAA Training operates a minimum student number policy and if a course is undersubscribed with less than 40% of the places booked (4 students out of 10 places) at 7 days prior to the start of the course, you will be offered:

1. a place on any matching future course or
2. a full refund of any course fees paid to us

Please note that we cannot be held liable for any other fees outside of your booking with AAA Training, such as hotel accommodation.

Please be assured that this policy is in place to maintain the quality of the training we deliver.  In the unlikely event of this happening we will give you as much notice as possible. 

Should a cancellation be necessary due to factors entirely beyond our control, i.e. adverse weather conditions, sudden and unexpected illness of the tutor, or fire, flooding, etc at the planned venue, conditions a) or b) above will apply.

Postponement of training by Corporate bookings
In exceptional circumstances and at its discretion, AAA Training may allow postponement and re-scheduling of an In-House course date by a Corporate client.  Postponed courses must be rearranged and the training delivered within 6 months of the originally booked training dates and payment must be received in full before the postponed course can be delivered.

Amendments to course content/materials
We reserve the right to make minor amendments to the course materials or content without notice.

Substitute Tutors
AAA Training reserves the right to substitute Tutors without prior notification, in the case of accident, emergency or illness and/or in order to maintain its obligations under these terms and conditions.

External organisations
Whenever AAA Training provide a course on behalf of external organisations and/or examination body, AAA Training acts as an agent only and you will be subject to their Terms and Condition, particularly in respect of course syllabi, examinations, assessments and certification.  AAA Training has no control over the decisions of external bodies and is unable to make decisions or rulings affecting them.

Training Certificates and non-payment
AAA Training reserves the right to withhold the Clients’ training certificates until payment is made in for the course fees in full.

Health & Safety
It is the student’s responsibility to inform us at the time of booking of any learning difficulties or a physical disability that may hinder the ability to participate in any physical elements of the course, or associated activity.   

Lunch and refreshments are provided on all scheduled courses, and it is the student’s responsibility to advise AAA Training of any food or other associated allergies.

AAA Training reserves the right to remove any delegate from its courses at its own discretion for reasons of anti-social behaviour, for reasons of health and safety, or for any other activity or behaviour deemed as inappropriate or unsafe.  In such cases the student and their employer will be informed and the situation will be treated as a cancelled booking.  Course fees will be forfeit and our cancellation fee will apply.

AAA Training also reserves the right, in exceptional circumstances, to abort any In-House training course where the client has clearly failed to provide suitable facilities for the training to be undertaken.  This can relate to either/and/or the non-supply of a room in which the training course can be held, the size of room being completely unsuitable for the number of personnel to be trained; unhygienic conditions in the room to be used for training purposes; and the non-supply of basic facilities to meet normal health and safety requirements. 

AAA Training reserves the right to abort any course at its discretion or refuse entry to any delegate where it is determined that the student clearly fail to meet the required standard for the level of training to be undertaken.

This condition may also apply where the client has not/is not willing to supply previously requested equipment necessary for the training to proceed or supply reasonable refreshments where requested. In such cases client company will be informed and the situation will be treated as a cancelled booking.   Course fees will be forfeit and our cancellation fee will apply.

Copyright materials and acceptable usage
Course notes and reference materials are provided to support students in their studies and are issued for personal use only.  A lot of work had gone into the development of our course content and it has a commercial value.  The sharing of course materials by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited.  If in doubt about what is and isn’t acceptable usage please ask.

After training
AAA Training cannot to be held responsible for any inaccurate interpretation of training received and/or subsequent incorrect/unsafe actions in the workplace.  Furthermore AAA Training will not be held liable for any breach of statutory regulations, HSE guidance notes or Approved Codes of Practice on the part of any person or persons.

UKATA and the IATP

During 2008 AAA Training were members of UKATA.  However, at the start of 2009 we took the decision not to renew our membership.  From our perspective we did not feel that UKATA were offering us value for money.   We took into account that UKATA might be experiencing some teething problems as a new entity, but with rising costs we could not justify the additional expense which we would have had to pass on to our customers.

The HSE have confirmed to us in writing that there is no requirement for any training company to be a member of UKATA, and they have gone further to state that they do not approve any trade association.

The training that AAA Training Co Ltd provide is compliant with HSE regulations and guidance in every way and our commitment to the quality of the training we provide is underpinned by our QA accreditation to BS EN ISO 9001: 2000 for the design, supply and validation of technical training courses and related training materials.

The Certificate we hold, issued by UKAS, is valid until November 2011.  This is an internationally recognised Standard and furthermore we are also independently audited on an annual basis.

In these days when there are simply layers of bureaucracy and red tape, we felt that a simpler, more cost-effective approach was the order of the day.  One where we can demonstrate our compliance with all HSE requirements for training whilst still advertising our services as a training provider.

 

Therefore we took the decision to be listed on the IATP directory.  This is a listing for all independent training providers.  It is not a trade association, but the IATP do check and verify audit paperwork (where its required) before listing compliant companies.  From our point of view it meets all our needs:

• Clients can find us quickly as easily
• It gives clients the peace of mind to know that any asbestos training they are booking with us will meet HSE requirements.  
• Our training certificates, underpinned as they are by our UKAS accreditation, will be accepted by any interested parties
• and we are able to keep our prices fixed for another year without having to pass on the additional cost burden of UKATA membership fees.

I hope that you can see from our point of view this decision has nothing to do with lessening of standards, or 'non-compliance'.  Just the opposite in fact and I trust that this fully explains our position.